Customer Support

Welcome to Able Pack's customer support page. Our team is dedicated to providing exceptional service to our customers. If you have any questions or concerns, please don't hesitate to reach out to us.

We're Here to Help!

If you need to get in touch with us, please fill out the form below and we'll get back to you as soon as possible.

Chat with Our Support Team

We're always here to chat and answer any questions you may have. Click the button below to start a conversation with one of our support team members.

Location

Our Locations

Able Pack is a local distributor of household, cookware, and bakeware products. Our products can be found in supermarkets and departmental stores across the country.

47 Outlets islandwide

NTUC Xtra
NTUC Finest

Causeway Point

OG Albert

LIV Changi
542 Serangoon North

10 Outlets Islandwide
817 Keat Hong (Mega)
218 Sumang Walk (Mega)

70 Eu Ton Seng Street
Jurong Point

8 Outlets Islandwide

Online

At Able Pack we are dedicated to providing our customers with the highest quality household products available. We understand the importance of having reliable, affordable and sustainable products at your fingertips, which is why we have partnered with several online retail platforms to make it easy to shop our products from the comfort of your home. Our commitment to excellence shows in everything we do, from the quality of our products to the satisfaction of our customers.

FAQ

Frequently Asked Questions

Payment

What are my payment options?
- Stripe
- Cash
  We accept cash payments only for self-collections.

Delivery

How soon can I expect to receive my order?
We will deliver your order within 3 to 5 working days.
Where and how can I self-collect my order?
We will send you an email to pick up your order once payment has been received and your order has been processed. We are located at 222 Tagore Lane, TG Building, #02-03. We are open on weekdays from 8am to 4.30pm closed on weekends. However, we encourage you to contact us before picking up your order so that we can make necessary arrangements. Please call us at Tel: 64520702 or chat with us.
Do you accept international orders?
No.

Returns, Refunds and Exchanges

Can I exchange my purchase?
An exchange will only be made if the product(s) delivered was damaged or the model/design of the item we delivered is not what you have ordered.

All goods must be returned with its original tags intact together with original packaging. All exchanges are acceptable within 7 days after receiving the item for local purchases.
How can I get a refund?
Strictly no refunds will be made unless the product is no longer in stock after you have made the payment. We will only reimburse delivery charges for incorrect items sent and faulty products.

In the event where the product sent is incorrect or faulty, please contact us immediately so that we can resolve any issues as soon as possible.

Customers are strongly advised to check the product(s) purchased at the time of delivery to avoid any possible disputes.

Lastly, if you have any questions which you can’t find in our FAQ, please feel free to contact us via email or phone. We will be more than happy to hear from you!